Privacy Policy
Last updated: April 2026
CHD Factory (PT. Chattels Home Design), located in Denpasar, Bali, Indonesia, respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
1. Information We Collect
We may collect and process the following personal data:
- Full name
- Phone number and WhatsApp contact
- Email address (if provided)
- Project details or any information you submit via forms
- Technical data such as IP address, browser type, and device information for analytics purposes
2. How We Collect Data
We collect data when you:
- Submit a contact form on our website
- Contact us via WhatsApp or other communication channels
- Interact with our website through cookies and analytics tools
3. Purpose of Data Processing
We use your personal data for the following purposes:
- To respond to your inquiries and requests
- To provide consultation and project estimation
- To deliver our services
- To communicate with you regarding your project
- To improve our website and services
4. Legal Basis
We process your data based on:
- Your consent when you submit a form
- Our legitimate interest in providing and improving our services
- Compliance with applicable legal obligations
5. Data Sharing
We do not sell or rent your personal data.
We may share your data only:
- With contractors or partners involved in your project, if necessary
- With service providers such as hosting or analytics tools
- When required by law or government authorities
6. International Data Transfers
As we operate in Indonesia and may work with international clients, your data may be processed across different jurisdictions. We take reasonable steps to ensure your data is protected.
7. Data Retention
We retain personal data only as long as necessary:
- To fulfill the purposes described above
- To comply with legal obligations
- To resolve disputes
8. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure. However, no system is completely secure.
9. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent where applicable
- Object to processing in certain cases
To exercise your rights, please contact us using the details below.
10. Cookies and Analytics
Our website may use cookies and analytics tools to understand user behavior and improve website performance. You can disable cookies in your browser settings.
11. Third-Party Links
Our website may contain links to third-party services such as WhatsApp. We are not responsible for the privacy practices of those services.
12. Contact Information
PT. Chattels Home Design
Denpasar, Bali, Indonesia
Email: info@chdwindow.com
We process personal data in accordance with applicable laws of Indonesia, including the Personal Data Protection Law (PDP Law).